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Robert A. Baruch Bush & Joseph P. Folger.
The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition


"It aims at creating 'a better world', not just in the sense of a more smoothly or fairly working version of what now exists but in the sense of a different kind of world altogether. The goal is a world in which people are not just better off but better: more human and more humane."